KFC - The Case for Performance Based Training and Gamification

Discover how KFC built a business case and is now implementing its innovative new training program. Utilizing performance-based training and gamification, KFC is turning its team members into guest service masters! The curriculum of eLearning, online simulations, and on-the-job activities allows learners to practice and achieve behavioral change in an engaging way, without standard assessments. We’ll share the “whys” behind the decisions that were made and the measurable business results achieved.

  • Why you need to turn the conversation away from knowledge and towards behaviors and performance
  • How to use performance-based simulations and gamification to demonstrate mastery
  • Layering learning to minimize time to competency across a multi-week curriculum
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