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Healthcare Compliance Training
The healthcare industry, including pharmaceuticals, medical device, biotech, health insurance, and general healthcare, is one of the most regulated industries. The workforce must be adequately and properly educated on the laws, regulations, and company policies. By implementing critical healthcare compliance training, organizations are able to avoid violations, mitigate risk, eliminate legal liability for the organization, create optimal work environments, and develop standards for their employees.
Healthcare compliance training cannot be an entity that merely checks the box; the training should inspire learning and application. We offer a Healthcare Compliance training course that addresses specific rules, laws, codes, and policies surrounding interacting with healthcare providers, marketing best practices, HIPAA, interacting with patients and advocacy groups, adverse events, clinical transparency, and many more topics.
This interactive, engaging Healthcare Compliance training course will ensure employees at all levels understand their roles and responsibilities in protecting your business. We have a suite of readily available offerings within our library; if your organization requires specific topics not listed, please note that our design and development team with 20+ years of experience can customize a module and/or topic specific to meet your company’s unique regulatory requirements. Integrity Ethics & Compliance Training by Interactive Services is designed to create and develop an adaptive learning solution that meets your full healthcare compliance training needs.
Who Are Healthcare Providers?
Video: Define who healthcare providers are. Awareness of laws and pharmaceutical industry codes.
Interactive Screen: Advice on how to ensure you always treat healthcare providers fairly and respectfully.
Scenario: Pressure from supervisor to share negative information about a competitor’s drug.
Key Learning: We treat healthcare providers with respect, and that means telling the truth and refusing to cut corners.
Scenario: Providing advice on selecting a drug to treat a medical condition.
Key Learning: If you are ever asked about differing opinions, you should be forthcoming that differing opinions do exist among researchers outside our company, although you should not comment beyond that.
Interacting with Healthcare Providers
Interactive Screen: Accurate and balanced information. Product promotion. Honesty, fairness, integrity. Compliance with Code of Conduct. Advance patient care. Never interfere or unduly influence a healthcare provider’s decision.
Interactive Screen: Considerations when interacting with healthcare providers.
Scenario: Paying fair market value.
Key Learning: Paying fair market value is the ethical thing to do and also in line with our anti-bribery and corruption policy.
Marketing Best Practices
Interactive Screen: Vital we ensure our products are used properly and safely. Approved materials. Transparency. Marketing reviews. Authorizations vary by country.
Scenario: Marketing and off-label applications.
Key Learning: While it’s beneficial to know the off-label benefits of a product, those benefits cannot be used to promote a product.
Interacting with Patients & Patient Advocacy Groups
Video: Treat patients with respect. Tell the truth. Keep our promises. Understand the communities we serve.
Interactive Screen: Guidelines for interacting with patients and patient advocacy groups.
Scenario: Finding patients for a clinical trial.
Key Learning: It’s vital that we always interact with healthcare professionals honestly, fairly, and with integrity.
Scenario: Interacting with a patient who is taking part in a clinical trial.
Key Learning: We always tell patients the truth, even if it may not be what they want to hear.
Scenario: Request to fund a patient advocacy group.
Scenario: Ensuring independence of the patient voice, being transparent in our interactions, and working cooperatively for the benefit of patients are at the core of our standards.
Interactive Screen: Define an adverse event (AE). Reporting AEs. AEs that must be reported. Vendor responsibilities.
Interactive Screen: Individual’s responsibility to report AEs. How AEs come to light. Examples of AEs. Reportable events. Collecting data on an AE.
Scenario: Blog that states one of our products made a poster nauseous.
Key Learning: Don’t respond to posts that indicate AEs. When reporting an AE, you should include as much information as possible.
Scenario: Considerations when adding AE language to a vendor contract.
Key Learning: Vendors contracted by our company may be required to collect and report adverse events. We, and not the vendors, are responsible for ensuring appropriate AE reporting language is included in vendor contracts, if needed.
Clinical Trial Transparency
Interactive Screen: Our standards. Responsibility to our patients. Patient consent. Public disclosure. Keeping pace with regulations.
Scenario: Assessing a clinical trial to identify areas of concern.
Key Learning: We MUST always act ethically when conducting research. If faced with compliance risk, contact your manager. If we fail to act ethically, we could negatively impact our relationships with patients and healthcare providers.
We adhere to the laws and industry codes in the countries where we do business. Each and every one of us has a responsibility to ensure that all our business relationships are conducted in an ethical and honest manner.
Failure to do so harms society, your company, your colleagues, and you. Employees need to be able to recognize the laws, codes, conduct, and policies and MUST adhere to them at all times. Online training is an effective way of providing clear, consistent messaging to your employees globally about their role and responsibilities surrounding healthcare compliance.
There are multiple similarities with healthcare compliance across the various categories; however, there are also distinctively different governing bodies. For instance, the FDA (Food & Drug Administration) creates laws and regulatory requirements surrounding medications; however, the FD&C (Federal Food, Drug, & Cosmetic Act) governs medical devices and radiation-emitting products. Your company’s job is to handle getting your products out to market; our job is to ensure that your employees have the necessary corporate compliance to work effectively and in compliance with such requirements. Each industry requires distinct training to ensure that employees understand and can apply the rules effectively.
By giving our employees engaging and relevant training, we help them prevent risky situations by making them aware of the risk, enabling them to spot red flags, and providing resources where they can access information and support if situations become precarious.