Code of Conduct Training

The Code of Conduct

Our company is committed to providing you with a safe, respectful, equitable, professional, and ethical workplace. Workplace conduct is how you conduct yourself, how you treat your colleagues, and how you represent our organization externally.

What is the Code of Conduct.

The Code of Conduct is a company policy. It is designed to help support you in your day-to-day decision-making. It also embodies our commitment to one another about how we will behave. The Code clarifies what we deem to be appropriate and inappropriate behaviour. Make sure you know where to find our Code of Conduct policy. If you have any questions or issues you wish to raise in connection with the Code of Conduct.

Why do we need a Code of Conduct?

The Code of Conduct sets out our company’s mission, values, and principles, and our commitment to compliance with applicable laws. The Code can be referenced if you are in doubt over the appropriateness of conduct or behaviour. The Code of Conduct can also help you to deal with the ethical dilemmas that you may encounter in your everyday work.

When will I need to use the Code?

Refer to the Code of Conduct if you feel uneasy about the course of action you are about to take. But remember, the Code of Conduct cannot anticipate every issue. Situations may arise in which the right course of action isn’t clear. A good rule of thumb: if something seems unethical or improper, it probably is. If you feel the need to discuss a challenging situation, you can find out who you need to contact here or you can reach out to a trusted colleague.

What is my role?

You are responsible for reading, understanding, and following our company’s Code of Conduct.

You must also be aware of the laws, regulations, and policies applicable to your position. You should know whom to contact if you have a question or need to report inappropriate conduct. If you don’t know who to contact, you can find out here.

Ticket Request

Brendan’s partner works for an online ticket retailer. Brendan’s boss, Clarisse, asks him if his partner could get her two tickets for a sold-out concert. She says if he can do her this favour, there’s a good chance he’ll get the promotion he’s applied for.

How would you advise Brendan?

  •  See if he can get the tickets. It won’t harm anyone if he gets the tickets, and it could mean a promotion.
  •  Politely and unequivocally decline if he feels uncomfortable with the situation.
  • Hand in his notice. He can’t work for a company that employs people like this.


You may not always have access to the Code of Conduct, so it is important to recognize when situations feel wrong and to rely on your good judgment in order to respond appropriately.

If you are asked to do something that you think may breach our Code of Conduct, the best course of action is to politely and unequivocally decline. You might even explain that you don’t think that course of action would be permitted under our Code of Conduct.

The next day, you can consult the Code of Conduct and make a call on whether or not to report the incident.

Racial Slur

Rebecca overheard a more senior colleague using a racial slur.

How would you advise Rebecca?

  • Don’t get involved. She doesn’t want to be labeled a troublemaker.
  • Pretend that she didn’t hear anything.
  • Report the incident to a trusted senior staff member or to the Legal department.

Thanks for helping your colleagues

It may seem obvious what to do in this situation. But, if you were in any doubt, our Code of Conduct explains that this type of behaviour is unacceptable.

Each of us has a duty to report inappropriate behaviour and uphold our core values.

Your colleagues are now better prepared to recognize situations that could potentially involve issues of workplace conduct.

It’s important that you:

  •  Recognize when situations feel wrong and rely on your good judgment.
  •  Know when to refer to the Code of Conduct.
  •  Know when to escalate an issue.

This content is an extract from the code of conduct course

Download our Code of Conduct Training Booklet.
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