Category: Interactive Services Updates

Case Study: An Effective Learning Programme for a European Bank

Interactive Services helped a European bank to make substantial improvements in customers’ satisfaction with the bank’s handling of their complaints.  IS devised a custom two-part training programme, consisting of a classroom course and an online gamification element which took the form of an interactive video game. Compliance Training can be fun! The classroom training focused...

Q&A with Gül Güven, PhD. – Global Compliance Training Program Leader

Interactive compliance training presents: Q&A with Gül Güven, PhD Gül Güven has been working with GE in various roles in compliance for over a decade. ( In her current role as Global Compliance Training Program Leader, Gül works with the Global Compliance Training Center of Excellence, GE Corporate policyowners, the chief compliance officers for each business and region and their compliance training focal points to develop and implement best-in-class GE Compliance training and communications. Prior to her current role, Gül studied and worked in Paris and Istanbul, where she led various initiatives on streamlining global processes, due diligence

Inspiring Compliance Training? It can be done…

Once upon a time there was a training program that cultivated a thriving culture of compliance throughout an organization. With minimal resources, skills, and bandwidth, a dynamic and creative learning design team triumphed against the odds and created an effective and compelling learning solution in alignment with the goals of the organization. Complete fairy tale? Not quite – it can be done!   In compliance training, we can engage and motivate our learners with stories – through the characters, relationships, conflicts, resolutions, pathways, and insights that bring the most memorable stories to life.

Facebook: why data privacy matters

In the midst of posting your name, pictures, and background on social media sites, did you ever consider who your information reaches, beyond your family and friends? Just last week I posted a picture on my Facebook account. It was a picture of my childhood dog and me. I posted the old photo with the caption, “Me and Charlie.” I watched the likes pile up; it is hard to just scroll past a dog as cute as Charlie without showing some sort of appreciation.

Stripping Your Organization of Unconscious Bias

In April of 2018, a Starbucks manager in Philadelphia called the police because two black men were sitting in the store, and one had asked to use the bathroom before making a purchase. The men, who had been waiting for a friend, were arrested and later released without charges. After days of national protest and outrage, Starbucks apologized for the incident and announced it would close more than 8,000 U.S. stores for racial bias training for its nearly 175,000 employees.

Interactive Services Compliance Training and Custom Solutions won 4 Brandon Hall Awards

Contact: Becky Murphy +353 1 8111 300 / Solutions created by Interactive Services, a leader in innovative Compliance Training and Custom Solutions, won four coveted Brandon Hall Group awards for excellence this year in the following categories: Bloomberg: Global Emergency Preparedness Program - GOLD - Best Advance in Compliance Training Biogen: Better Communication, Better Governance, Better Training: A New Approach to Compliance Training – SILVER - Best Advance in Compliance Training KFC: Keystone Online Simulation - GOLD - Best Use of Games and Simulations for Learning Walmart: Pathways - BRONZE - in Best Advance in Competencies and Skill Development

Press Release: Award-winning Compliance Training Interactive Services 2018 Stevie Awards

Contact: Becky Murphy +353 1 8111 300 / Interactive Services Award-Winning Compliance Training 2018 Stevie awards for great employers Stevie winners will be announced at a ceremony on September 21 in New York – August 16, 2018 – Interactive Services has been named a finalist in the third annual Stevie® Awards for Great Employers, and will ultimately be named a Gold, Silver or Bronze Stevie Award winner. The Stevie Awards for Great Employers recognize the world’s best employers and the human resources professionals, teams, achievements, and HR-related products and suppliers who help to create and drive great places to

Taking the Pain Out of Compliance Training

Taking the Pain Out of Compliance Training Mark Twain said, “Never let formal education get in the way of learning,” but this is exactly what most corporate compliance training does. It leaves corporate training casualties in its wake—employees suffering through monotonous e-learning courses, forgetting everything they learned in their mandatory training the minute they complete the courses. In fact, they often have no idea how to apply what they learned to their jobs—not because the courses failed to cover the necessary regulatory content but because they failed to engage employees and deliver behavior change.

Instructional Designer – Dublin, Ireland

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