Author: Neil Cullen

Case Study: An Effective Learning Programme for a European Bank

Interactive Services helped a European bank to make substantial improvements in customers’ satisfaction with the bank’s handling of their complaints.  IS devised a custom two-part training programme, consisting of a classroom course and an online gamification element which took the …

Integrating Off-the-Shelf Learning Modules into Your Compliance Ecosystem

Creating custom, targeted, engaging compliance training does not necessarily mean starting with a blank slate. In fact, you have ample opportunity to customize off-the-shelf learning solutions to meet the needs of your learners, in direct alignment with your organization’s  culture.…

Q&A with Nicole Tarasoff

Interactive compliance training presents: Q&A with Nicole Tarasoff Nicole Tarasoff is a writer-turned-compliance officer living in the San Francisco Bay Area. After graduating from Arizona State University with a BA in English, Nicole found herself working in the financial sector …

Why do you need competition law training?

Back in 2013, the European Commission fined a group of six high-profile financial institutions for “participating in cartels in the interest rate derivatives industry,” according to  a European Commission press release. Eight firms were initially fined, with two ultimately escaping …

Sexual Harassment: What’s Next?

Recent sexual assault scandals have rocked the U.S. and the world. High-profile media and entertainment celebrities have been forced to step down from their lofty perches in light of widespread sexual harassment allegations. The behavior of candidates for the highest …

Compliance Training: Using Storytelling to Enhance the Learning Experience

What if compliance training could not only be a necessary and essential means of protecting organizations and employees, but also an exciting learning opportunity? Compliance training courses don’t have to be dull. Despite their bad rap in the past, there …

Stripping Your Organization of Unconscious Bias

In April of 2018, a Starbucks manager in Philadelphia called the police because two black men were sitting in the store, and one had asked to use the bathroom before making a purchase. The men, who had been waiting for …

GDPR Miniseries: Top 5 Things for HR in Relation to GDPR

As a human resources (HR) professional, you may be groaning at the thought of more, required compliance measures. But no one said this would be easy. Some changes are worth the trouble and the GDPR is among those. Plus, noncompliance …

GDPR miniseries: Top 5 Things for the IT Department in Relation to the GDPR

In September 2016, Yahoo was poised to be acquired by Verizon when it announced it had suffered the biggest data breach in history in 2014. Later the company estimated that 3 billion user accounts had been compromised. The buy-out went …

GDPR Miniseries: Top 5 Things for Supply Chains in Relation to GDPR

The General Data Protection Regulation (GDPR) is in full swing. Do you know how your supply chain is managing your company’s personal data? Are they fully compliant with the GDPR? If you answered “yes” to these questions, you can rest …